AVM warns against fake Fritzbox mails

It is not uncommon for Fritzbox to inform emails about certain events, such as missed calls, messages on the answering machine, etc. But not all messages originate from AVM. This is because fraudsters are currently sending e-mails under false names.

AVM has offered a push service for a long time now. Once it is set up, Fritzbox owners regularly receive an e-mail that informs them about certain events. These can be connection data, information about updates, or even messages received on the Fritzbox answering machine. However, this service has now come to the attention of fraudsters, who are sending phishing e-mails that appear to be sent in the name of Fritzbox or AVM. Their goal: to steal data.

Manufacturer AVM is currently warning its users about these phishing emails on its website. The warning goes explicitly to those users who have activated the push function for the answering machine and are thus particularly at risk of falling for the fake emails. All those who do not use the Fritzbox Push service, i.e. who have never activated it in the router settings, do not have to do anything Рexcept delete the e-mail sight unseen. Under no circumstances should they click on links or open attachments out of curiosity.

Note: You can check whether the push service is activated on your Fritzbox in the router menu via “System” and “Push Service”.

Detect fake push mail from AVM

The phishing e-mails make the recipients believe that a new message has been received on the answering machine of the AVM Fritzbox. To retrieve it, they should open the file in the e-mail attachment. Instead of loading the message, however, it installs dangerous malware. The scam is nasty, but can be detected with a closer look and thus prevent greater damage.

Block unwanted phone numbers in the Fritzbox

AVM recommends the following steps to check whether the push mail is genuine or fake:

The first thing to do is to check whether the sender’s e-mail address is really the address that was set up in the Fritzbox settings under “System/Push Service” when the service was activated. In addition, the phone number mentioned in the mail notification should also correspond to one of the phone numbers that you have set up in the Fritzbox. Last but not least, the attachment should have the file extension “.wav”, i.e. it should be clearly identifiable as an audio file.

With material from dpa