Amazon warns Prime customers of nasty rip-off

Amazon Prime customers are currently receiving emails about alleged problems with their payment method. However, before you react: Please read on, this is obviously attempted fraud.

Amazon Prime customers could currently receive emails in which payment arrears are pointed out. However, as the consumer protection warns, fake reminders are currently going around – an attempted scam.

Fraud attempt by email with Amazon Prime

As it says in the emails, the bill for the monthly subscription with Amazon Prime is not paid. A card problem is to blame and the customer account is therefore suspended for security reasons. The addressee must now update his payment information within six days in order to avert a cancellation of his membership and to be able to use the Amazon Prime service again. For this purpose, the email contains a link, but it apparently leads to a fraudulent site.

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Recognize false emails and react correctly

Already a few days ago, consumer protection has sounded the alarm about the false emails. The online retailer also knows the problem. On its website, Amazon gives its customers tips to recognize phishing and protect themselves from this and future scam attempts. You should always pay attention to the following points.

Pay attention to the form of address

Customers are always addressed by name in (genuine) emails from Amazon Prime. The fake ones that are currently circulating only say “Hello” – often and also in this case an indication of phishing.

The dunned amount is not correct

In the emails circulating, an amount of 10.71 euros (plus tax) is dunned. However, Prime customers pay 7.99 euros for their monthly subscription.

Amazon Prime never asks for data via email

“Amazon will never ask you to provide personal data via email,” the mail-order company’s website says.

Always check the sender address

Further, Amazon advises never to open links provided in emails of questionable origin. Genuine Amazon email addresses always end in


  • Amazon Prime
  • Phising-Radar Consumer Protection Center