Fitbit warns against the continued use of its fitness watch “Ionic”. Overheating of the battery could lead to burns. Owners of the device are therefore best to contact customer service.
The manufacturer Fitbit, which belongs to Google and is known for its sports bracelets and fitness trackers, is currently recalling almost 1.7 million smartwatches of the “Ionic” model worldwide. According to Fitbit, the company has received reports that injuries have occurred due to the battery overheating. Fitbit therefore advises owners of the Ionic to stop using the watch and also to stop wearing it.
Recall of the Fitbit Ionic – customers get a refund
According to the U.S. Consumer Protection CPSC, the U.S. market accounts for the majority of the recall, with about one million smartwatches. According to the agency, there have been 118 reports of burn injuries from overheated batteries – including second- and third-degree burns – worldwide. Fitbit has therefore decided to voluntarily recall the devices, stressing that other Fitbit smartwatches or trackers are not affected by the problem.
In Germany, the Fitbit Ionic has been on the market since 2017. Here, however, it was sold in smaller numbers. However, Fitbit stopped the production of the smartwatch in 2020. It has not been available in German stores for some time now.
The company is currently informing its customers about the recall on a specially set-up website and offering affected customers a refund and a special discount on selected Fitbit devices, bands and services. For this, customers have to register on a separate page.
With material from dpa.