Consumer advice center warns! Sparkasse and DKB customers targeted by online fraudsters

Banks are currently facing many changes that customers need to be aware of. Fraudsters are currently taking advantage of this situation and trying to obtain confidential data with false e-mails.

Nicht nur die Banken selbst, auch die Consumer advice center warnt aktuell vor Phishing-Mails, die angeblich im Namen der Banken an Kunden gesendet werden. Besonders im Fokus stehen dabei offenbar die Sparkassen und die Direktbank DKB. atechbook erklärt, welche Masche hinter den Phishing-Mails steckt und wie Sie sich schützen können.

Phishing mails in the name of the savings bank

According to the consumer center, the scam has been circulating for some time, but is still actively used by the fraudsters. They send emails in the name of the savings bank with subject lines such as “Important change”, “We are switching!”, “Your savings bank informs” or “Notice from your savings bank”, in which they inform bank customers about a legally required data check. In order to carry this out quickly and avoid restrictions on banking, recipients are asked to fill out a form. However, the attached link does not take the savings bank customers to their bank’s website, but to a fake page and a fake form. All the data entered here reaches the fraudsters without any detours, who can then misuse it for their own purposes.

DKB customers also targeted by fraudsters

Customers of DKB must also be careful at the moment. Here, too, there are currently e-mails in circulation that fraudsters are sending in the name of DKB and with which they want to grab data. The latest phishing attempt, according to the consumer advice center, has the subject line “Confirmation of telephone number”. In order to continue using all online services, bank customers are supposed to confirm their stored phone number. Otherwise, the account will be blocked. The telephone number is used for verification purposes in online banking. It should therefore not fall into the wrong hands. The same applies to all personal data that the fraudsters try to retrieve via the query.

Recognizing phishing e-mails from Sparkasse and DKB

At first glance, the e-mails in the name of the Sparkasse or DKB make a serious impression. They are in the typical colors and also display the correct logos. There are no gross spelling mistakes. However, a closer reading does reveal deficiencies, such as missing commas or the lowercase Berlin in the case of DKB.

In principle, it is recommended not to click directly on links in e-mails. Instead, go directly to your bank’s website. If there is a problem with your account or if the bank needs certain data, it will either inform you here after you log in, or send you a letter.

DKB has also introduced a security verification. Provided customers have deposited their postal code with the bank, DKB displays two of the five digits in all e-mails in order to verify itself. With the postal code 10961 for Berlin, it might then look like this: “Your postal code is *0*6*”.

If you do fall for a phishing e-mail, the Sparkasse recommends the following steps:

  • Immediately change the access data for your banking transactions on the Internet.
  • Tell your bank immediately. It can prevent further damage.
  • Do not delete the e-mail, it serves as evidence in case of emergency.
  • If you still have the malicious e-mail, send it to or
  • File a criminal complaint.


  • Consumer advice center
  • Note from the Sparkasse
  • Note from DKB