What you should know about the manufacturer Eufy

Anyone looking for smart home electronics will not get past Eufy sooner or later. But where does the brand actually come from, which today has pretty much everything in its range, from vacuum robots to security systems to baby monitors, that makes life in one’s own four walls more comfortable and safer?

In the beginning, there was no fire at Eufy, but there were two vacuum robots. Okay, and a solar light. They didn’t have much else to offer – at least in this country – when they appeared on the German market in 2016. However, Eufy did not come out of nowhere, of course. On the contrary, Eufy is a subsidiary of Anker. Anker, founded in 2011 in the U.S. and now managed from Hong Kong, went from being the proverbial kitchen table company to a global electronics group in just a few years. While Anker’s initial business was primarily replacement batteries for smartphones, the portfolio was quickly expanded after the initial successes to include chargers, hubs, webcams, speakers, etc., so that the company now has more than 30 million customers worldwide.

Eufy launches with only three products in Germany

For the sake of greater clarity and marketing opportunities, Anker decided a few years ago to give its various product lines their own names. This is how subsidiary brands were established, of which Eufy is the one dedicated to the smart home. The start in Germany was rather restrained with only three products, but Anker itself had also started similarly. In addition, Eufy products were initially available exclusively via Amazon – also in keeping with Anker tradition.

The fact that Eufy’s first two vacuum robots, the RoboVac 11 and RoboVac 20 models, already made a good impression in tests and were able to keep up with more expensive competitor products then led to a rapid expansion of the product range in Germany as well. Today, Eufy offers indoor and outdoor surveillance cameras, doorbells, alarm systems, bathroom scales, baby monitors and robot vacuums. Of course, everything smart and everything attractively priced.

As we all know, however, price is not everything. Eufy products can also hold their own across the board when it comes to quality. Just recently, “Connect” magazine tested the RoboVac X8 Hybrid, one of the top models in the Eufy robot vacuum range. The X8 Hybrid did a good job, cleaning thoroughly and not damaging furniture or doors. And because the battery capacity was also convincing, the magazine rated the overall performance of the X8 Hybrid as “very good.”

Not an isolated case. Other Eufy products also perform well in independent tests time and again. Last year, for example, the colleagues from “Computer BILD” praised the EufyCam 2C WLAN surveillance camera, which scored “good”. The model shone with HD recording, video recording when motion is detected, motion zones, night light, intercom, siren and, last but not least, a very good price. At 250 euros, the EufyCam 2C only costs around half of comparably equipped security cameras.

Eufy HomeVac S11 Infinity – affordable Dyson alternative in test

Smart home manufacturer shows itself to be smart when it comes to error management

However, Eufy does not get off completely scot-free. Last May, the company had to admit to a highly embarrassing error. At that time, users of Eufy security cameras were suddenly able to access the accounts and thus also the videos of other users. The error was obviously triggered by a server update from Eufy in the USA, where customers were affected as well as in Canada, Mexico, Cuba, New Zealand, Australia and Argentina. According to Eufy, the error is said to have occurred “only” in 712 users, but it is certainly damaging to the company’s image.

At least Eufy reacted immediately and was able to repair the damage within an hour and a half via rollback. It’s also very smart that they didn’t beat around the bush in the following statement, but clearly acknowledged the error. “We understand that we need to rebuild trust with you, our customers. We are incredibly sorry and promise to take all necessary measures to prevent this from ever happening again,” the statement read. However, that should now put the matter to rest.

By the way: Like its parent company Anker in the past, Eufy has long since opened up other sales channels besides Amazon. Today, smart home products can be ordered directly from the Eufy website or from numerous other online stores such as Otto, Gravis or Cyberport, or they can be purchased directly on site, for example at Kaufland or Saturn.